Marie Neff (Maples, FL) 9/24/08 12:30 PM
My order was a bit complicated and there was not anything on your site that truly fulfilled my needs. I sent a message via email and was contacted in less than 1 hour. The gentleman that called was kind, patient , honest and understanding. At the time we were in the midst of a bad weather due to hurricanes and our conversation was very difficult but this gentleman did all he could to guarantee me that my need was very important to 14Kzone and that he would do all that he could to help me. When I was finally able to speak with him about exactly what I wanted, he was upfront and told me that he had to check with someone else and that he would contact me as soon as possible with the information. I was amazed, this was a weekend so I did not expect a return call from him til the following week. But to my surprise and joy, he said that they had a solution for my problem if I was agreeable. Incredibly, I was willing to pay for a more expensive to get what I wanted but this gentleman told me that no, the larger product would not suit me as well as the less expensive one. He explained to the modification that would have to be made and a mere fraction of the cost elsewhere so, I placed my order. I received my bracelet today and must say that the quality of the piece is unbelievable!! The craftsmanship is incredible !! The support is better than anything I have ever received anywhere. If there is anything that anyone needs and they do not see the exact thing on this site...speak to support. If there is anyway at all that it can be done, they will do it for you. I rarely if ever submit a testimonial for a product or company.. but I was so impressed that I just had to say, THANK YOU! If I ever need anything again, I will not hesitate to come to this site or refer it to anyone. Thank you so much for the wonderful job and thank you for being so kind and accommodating. It was a true pleasure speaking with your representative and look forward to doing business with you again.
I received an email this morning stating a USPS shipment was on it way to me from you. I don't believe that the charm I mailed back has arrived in California yet, which means that you have shipped the second charm before receiving the first one. I wish to offer a big Thank You for that additional courtesy you've paid me.
In today's society it seems trust and respect for others has taken a backseat to selfishness and enterprise. It is very refreshing to know that there are people like you who still operate their business on trust of others and their word. Thank you not only for the experience I've had through this entire purchase and exchange process, but for allowing me to know someone who conducts business "the old fashioned way". Skip Wise.
I do want to tell you Elie, I have purchased tons of stuff online. I have been using the net in my high tech career for many years, longer than most knew the net was around. In all my dealings, for have been one of the best communicators, and businessmen I have dealt with. From one businessman to another it is nice to know someone other than myself still cares about the customer.
A true pleasure, I have NO DOUBT, I will have you at the top of the line for my jewelry purchases. Scott Estrich.
Shelley D Ferrador
I just wanted to thank you for the earrings - I did not see them yet - my husband just called me and he told me they look awesome!!!! He is a fox guy too! (it's a motocross symbol in case you didn't know that ) whoopee right.... I can't get a way from this sport - my 3 year old is now riding one.... god help me
But thank you very much I am sure my nephew is going to LOVE them...
Tom Hilderbrand
"would like to thank you on such a great peice of jewerly..I received it yesterday and I think ya'll done a wonderful job on the pendant..It is exactly what I wanted and how I wanted it to look like and I do thank you for a job well done and wanted to let you know that I am 100 % satisfied with my pendant .. Thank you again and know you have a costumer for life"
Andrew Gibson
"The necklace just came in, and it's everything I expected and more. I can't thank you enough for the generous customer service, great price, and wonderfully crafted jewelry. I'm the sure the person I'm giving it to will absolutely love it! I'll be sure to make 14kzone.com my first stop for future jewelry purchases. Thanks again!!"
Lori Rumph
"I received my wonderful little rat charm in the mail yesterday (already!) and I've already placed him on my bracelet. Thank you so much. He is wonderful and the price was phenomenal!"
Tobi Fenn
"The bracelet arrived today, and it's spectacular! THANK YOU, THANK YOU, THANK YOU. I love it, and I hope that the recipient does too. It was a pleasure doing business with you."
"Thank you Elie for the beautiful (hebrew)nameplate necklace. The necklace was prettier than I had imagined it would be. Your service is wonderful service and it was a pleasure working working with you. I look forward to coming back to shop soon.
Kathleen Prince
Elie, just a quick note to let you know we received our order of the name necklace and LOVE it..its beautiful. It was a birthday present for my daughters 16th birthday and she adores it. Thank you so much for making her smile. Excellent work and will be recommending you to everyone.
Carol Church
After speaking with Elie Semaan by phone, I ordered the angel bracelet I'd seen at 14kzone website. Elie assured me I would like it, and I am writing to say he was 100% correct. The item was delivered in 2 days and the web site picture did not do it justice---it is gorgeous! I will definitely consider 14kzone.com for future jewelry purchases.
"I have received the item and must say it is beautiful and what I expected. I am impressed with the service of this company, and will be a regular customer!"
Dear Elie, Just wanted to tell you that I just received the gold Chai and chain that I ordered as a gift and wanted you to know how pleased I was with the quality of the jewelry. It was so much nicer than anything I had seen in the stores for a lot less money than they were charging.
"I want to thank you very much for your help and excellent customer service in getting my order out in a timely manner, as you stated you would. I appreciate your courteousness and patience during our phone conversations; even though I was requesting an order be sent at very short notice, especially during the holiday season!"

Have a Safe and Happy Holiday! Thank Again, Michele Baylock - 12/20/2004

We received the order below this Saturday, and we are extremely happy with the results. The order came ahead of schedule and the name is large and beautiful. We like your service and we highly recommend it. We will mention it to our friends and we know we will use you a lot in the future. They make great presents.

Thank you again for excellent and quality service and craft - 06/07/2004

Elie, THANK YOU for your prompt service & extra efforts with my order. I received it that Saturday, although I wasn't home the post office did make delivery on Sunday the 16th. I received it one day early for my husbands birthday gift. He is very happy with all that I ordered for him from the website.

Thanks again, Marcia White-Wagner -03/24/2003

"Thanks Elie, Wanted to let you know that I just received the gold soccer charm. It is beautiful, and I'm sure that my granddaughter will love it. I have never bought jewelry online before and I was rather nervous about doing so. The delivery time took longer than I had expected (perhaps you should have told me right away that the item was back ordered). However, I am very pleased with the quality of the charm and would certainly shop this way again."

Thank Again, Susan Gilbert- 12/20/2002

I just wanted to let you know guys that I received the white gold jewelry ring last Wednesday, and I am extremely happy with how it turned out. It just looks about 10 times better than I expected, and I expected it to look really good. It is a Christmas gift for my boyfriend and I just know that he will absolutely love it.

Thank you very much! Sincerely, Andrea Lopardo-12/03/2002

"Thanks Elie, I will recommend your site to my friends...you have been prompt and courteous...unlike so many vendors I've dealt with in person...as far as I'm concerned...the vendors on the net have been great...I will advise you when my gift arrives...here's hoping it meets my expectations"

Thank Again, Dawn Garcia- 11/16/2002

14kzone, Received my order today. Excellent ! Well done ! It will make my little girl very happy when she opens on Xmas morning.

Miss. Lin
"I received my name pendant and am very pleased. It is actually a bit larger than I had expected which is a good thing."

Eric Price
"Thank you so very much for succesfully putting my order through and getting it to me. I absolutely love the neclace charm and earings, and i know that my girlfriend will love them also. Once again, i am so happy to have done business with you, and you will probably see me again"

"Elie, I received it yesterday. You did a WONDERFULL job!! I'm very happy. I will highly recommend you to friends & family."

Thank Again, Bill Junemann - 07/13/2002

"I received my beautiful "name" pendant and it is absolutely perfect, exactly what I wanted. Thank you very much for your beautiful work and for your prompt service".

Thank you, Tanya Becham - 05/29/2002

"I just got it , wanted to say thank you very much. I love it, it's perfect. I wil be ordering from your site again real soon. Hopefully the next couple of weeks."

Thanx, Steven Arriagada- 04/19/2002

"I just wanted to send you a note to say thanks. The bracelet is beautiful. The quality of your item's is awesome. This is the second thing I have ordered, and I have come to find that your prices and quality are second to none. I gladly recommend you to everyone I know."

Thank you, Gary Klemens - 04/02/2002

"The gold nameplate arrived today. It is very nice. my husband and I are very happy with it. thank you for all your time and trouble to see that I got what I was looking for. I will recommend you to everyone I know. Thank you again and have a wonderful holiday season as well as a wonderful new year."

Thank you, Sue Taimuty - 12/07/2001

"I found your service to be extremely efficient, and the custom charm that I ordered and received is even nicer than the picture. I am extremely satisfied and will consider you first the next time the need arises!"

Carol - 12/01/2001

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